Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for purchases made within the Locomoo mobile application ("App") or through our website at locomoo.app (the "Site"). Our goal is to ensure complete satisfaction with our services while maintaining fair business practices.

By using our App, Site, or making purchases, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

This Refund Policy applies to all purchases made through:

• The Locomoo mobile application (iOS and Android)
• The Locomoo website (locomoo.app)
• Any authorized third-party platforms or resellers

This policy covers premium subscriptions, one-time in-app purchases, and any additional paid features or services offered by Locomoo.

3.1 Free Trial Period

Where applicable, we offer a free trial period for our premium subscription services. During this trial period, you can explore our premium features without being charged. If you choose not to continue with the paid subscription after the trial period:

• You will not be charged if you cancel before the trial period ends
• You must cancel at least 24 hours before the trial period expires to avoid being charged
• The exact duration of the trial period will be clearly stated at the time of sign-up

3.2 Automatic Renewals

All subscription purchases automatically renew at the end of the applicable subscription period (monthly, quarterly, or annually) unless canceled prior to the renewal date. By subscribing, you authorize us to charge your payment method for the subscription fee at the then-current rate at the beginning of each renewal period.

3.3 Cancellation of Subscriptions

You may cancel your subscription at any time through:

• For App Store purchases: Your Apple App Store account settings
• For Google Play purchases: Your Google Play Store account settings
• For website purchases: Your account settings on our website

Please note that:

• Cancellation will take effect at the end of your current billing cycle
• You will continue to have access to premium features until the end of your current billing period
• No partial refunds will be provided for the unused portion of your current billing period
• We do not provide pro-rated refunds for canceled subscriptions

We may consider refund requests under the following circumstances:

4.1 Technical Issues

If you experience significant technical issues that:

• Prevent you from accessing or using the premium features you have paid for
• Persist despite reasonable troubleshooting efforts
• Cannot be resolved by our support team within a reasonable time frame (typically 7 business days)

In such cases, please provide detailed information about the technical issues, including device model, operating system version, app version, steps to reproduce, and any error messages received.

4.2 Unauthorized Charges

If you discover unauthorized charges for our services on your account, please contact us immediately. You may be required to provide evidence of the unauthorized charge and may need to file a report with your payment provider or law enforcement authorities.

4.3 Service Unavailability

If premium services are unavailable for an extended period (more than 24 consecutive hours) due to our system failures or maintenance issues. This does not include planned maintenance that was announced in advance or service disruptions beyond our control (e.g., internet service provider issues).

4.4 Mistaken Purchases

In exceptional cases, we may consider refunds for mistaken purchases if:

• The request is made within 48 hours of the purchase
• You have not substantially used the premium features or services
• The same type of purchase has not been refunded previously

Each mistaken purchase claim will be evaluated on a case-by-case basis, and we reserve the right to deny refund requests that appear fraudulent or abusive.

The following purchases are generally non-refundable:

• In-app consumable items (e.g., virtual currencies, one-time boosts) that have been used or partially used
• Subscription services that have been active for more than 48 hours (except in cases mentioned under Refund Eligibility)
• Purchases made using promotional codes, discount offers, or gift cards
• Purchases where there is evidence of fraud, misuse, or violation of our Terms of Service
• Purchases for which a refund has already been processed previously
• Purchases made more than 30 days prior to the refund request

6.1 App Store Purchases

For purchases made through the Apple App Store, refund requests must be submitted directly to Apple:

1. Open the App Store on your device
2. Tap your profile icon
3. Tap "Purchased"
4. Find the Locomoo purchase
5. Swipe left and tap "Report a Problem"
6. Follow Apple's instructions to request a refund

Alternatively, you can visit reportaproblem.apple.com and sign in with your Apple ID.

6.2 Google Play Store Purchases

For purchases made through the Google Play Store, refund requests must be submitted directly to Google:

1. Open the Google Play Store app
2. Tap the menu icon and select "Account"
3. Tap "Purchase history"
4. Find the Locomoo purchase
5. Tap "Request a refund" and follow the instructions

For detailed instructions, visit Google Play Help.

6.3 Direct Website Purchases

For purchases made directly through our website, please contact our support team at [email protected] with the following information:

• Your account email address
• Date of purchase
• Transaction ID or order number
• Payment method used
• Reason for refund request
• Any relevant screenshots or documentation

The refund processing time varies depending on your payment method and the platform through which the purchase was made:

• App Store and Google Play purchases: Refunds are processed according to Apple's and Google's respective policies, typically within 3-5 business days after approval.
• Credit/Debit Card purchases: Refunds typically appear on your statement within 5-10 business days after approval.
• PayPal purchases: Refunds are usually processed within 3-5 business days after approval.

Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your payment provider's policies and processing times, which are beyond our control.

Refunds will be issued in the same currency as the original purchase. If the purchase was made in a currency different from your local currency, the refund amount may vary due to exchange rate fluctuations and fees charged by your payment provider or bank. Locomoo is not responsible for any differences in refund amounts due to currency exchange rates or fees charged by financial institutions.

We understand that special circumstances may arise that are not covered by this policy. In such cases, please contact our support team, and we will consider these requests on a case-by-case basis.

Factors we may consider include:

• Your purchase and usage history
• The nature and circumstances of your request
• Technical issues or service disruptions on our end
• Any applicable legal requirements

While we strive to be fair and reasonable, any exceptions made to this policy are at our sole discretion and do not constitute a waiver of our rights under this policy for future transactions.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website or in the App. Significant changes will be communicated through appropriate channels, such as email notifications or in-app announcements.

Your continued use of our services after any changes constitutes your acceptance of the new Refund Policy. We encourage you to review this policy periodically to stay informed about our refund practices.

The refund policy that was in effect at the time of your purchase will apply to that specific transaction.

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]

Customer Support Hours: Monday - Friday, 9:00 AM - 5:00 PM Pacific Time, excluding U.S. holidays.